ParentSquare

Contact details in ParentSquare are managed by your child's school and are synchronized from student information system records.  Please contact your child's school to make any updates to your student's records (including contact information).

How Do I Combine/Merge Accounts?

Sometimes users will need to merge accounts together. Sometimes parents with more than one child will have multiple accounts because parent information didn’t match (name, email, phone). Many staff members are also parents, and will have a staff account and a personal parent account. You can combine accounts so everything is in one place.

1. Log in to your main ParentSquare account.
2. Click your name in upper right and select My Account.
3. Click Combine with another account.

4. If there are any accounts matching your verified email(s) or phone(s), a page with recommended users will appear:

   1. Click Combine Accounts, confirm any additional contacts on the account, and click Combine Accounts.
   2. If you do not see the account you want listed, click Combine Another Account.
5. Log in to the other ParentSquare account you want to combine.
6. Select name to use on your account and click Combine Accounts.

Your accounts are now combined. The next time you login to ParentSquare, you will be able to access your account using any of the associated email addresses or phone numbers on your combined account.

If you are missing a child/school, it may be because your contact information is inconsistent across the school’s student information system or you have more than one ParentSquare account with different contact information.

• If you’re missing kids, schools or contact info in ParentSquare, first try confirming your account information (see above).
• If the information is still missing, you may want to try combining your existing accounts (see above).
• If neither of these steps are successful, please reach out to your child's school by clicking on the question mark icon in the top right corner of the site and selecting “Contact School.”

Do you want to have messages translated to another language? Are your messages showing up in the wrong language?

• If you are using the web browser: On your home page, click your name and select “My Account.” Then, select “Language Settings.”
• If you are using the mobile app: From your home screen, click the triple bar in the top left corner. Click on “Account,” then “Preferences,” then “Language.”
• Select your preferred language and save.

 

How Do I Change or Stop Notifications?

 

ParentSquare allows users to customize their notifications based on notification type and delivery method for each school.

• The Instant setting will send all post notifications in real-time.
• The Digest setting will send all posts for the day in one single digest at the end of the day (recommended.)

Direct messages, alerts and time-sensitive posts will be delivered instantly. You can also choose to turn off notifications (excluding emergency alerts and notices).

• If you are using the web browser: On your home page, click your name, select “My Account,” then, “Notification Settings.”
• If you are using the mobile app: From your home screen, click the triple bar in the top left corner. Click on “Account,” then “Notifications.”

How Do I Unsubscribe?

Sometimes, non-parents get messages from a school using ParentSquare.

• ParentSquare synchronizes with each school’s internal student information system. It contains contact details submitted by families (on forms, during enrollment, etc.)
• Most likely, a parent or staff member made a typo, and there is incorrect contact data for a parent or student that matches an actual phone number or email belonging to someone else.
• Only the school or district is authorized to update contact details to maintain security and protect student privacy.
• To unsubscribe from text, text STOP to the number sending you the texts. You can also click to unsubscribe from emails.

  However, the school or district will still have you in their system and include you in urgent notifications through ParentSquare.  To stop receiving all notifications, please contact the school/district that is sending you messages to have them remove your contact details from their database.

I Can't Login

 

 Here is some help for two common login problems:

• Your login no longer works and you cannot reset your password.
• You are trying to register but can’t – your email or phone number isn’t recognized.

Probably your contact details are not showing in the school database. ParentSquare synchronizes with school’s internal student information database, containing details provided by families (on forms, during enrollment, etc.). ParentSquare accounts sync with school data to make sure only actual parents and guardians are registered and student privacy is maintained.

This can happen at the beginning of the school year or if your student changes schools. Schools update their student data every year – sometimes existing parents will be affected, and sometimes it will take a while before new parents are added.

1. Ask the district's technology department for help! Confirm that you are in the school’s database and that your contact details match your ParentSquare account.
2. If the teacher or staff don’t know what to do, ask them to find the right person who can help you at the school or district. Every district has someone who looks after the student information system and manages ParentSquare for the organization! There will be someone who can look up your records and correct the information.
3. Once the school updates your contact details, in most cases we automatically synchronize once per day, so the change should be reflected within 24 hours or the next working day.
4. If you still have problems, the next step would for the school administrator to raise a ticket with our helpdesk with the background and as much details as possible!

Do You Have Other Questions?

 

Contact [email protected] for help.